FREQUENTLY ASKED QUESTIONS

• We can move your airtime balance and PEN if any from your standard SIM to the Universal, Expedition, eSIM World, DataMax, or DataMax eSIM SIM if you upgrade the SIM or your sim is lost or damaged and you are buying a replacement SIM. The replaced SIM will be permanently deleted from your account.. 
• We can move your Personal Extra Number from your sim to any other SIM. There is $5 charge for this.
• We cannot transfer your primary +372 number from your Standard SIM to any other SIM, you will get a new number when you upgrade. 
• NOTE: DataMax and DataMax eSIMs do not come with any primary phone number. You can purchase a PEN to use voice and SMS with our OneSIM VoIP App

Yes, you can easily forward calls from your regular cell phone number, home phone, office, etc. to your OneSimCard phone while you're abroad!

Your OneSimCard international Universal and Expedition SIM card comes with both a European and U.S. number. To forward your regular U.S. numbers to the SIM, just set them to forward to the U.S. number that's included with your SIM card. For eSIM World and DataMax eSIM, you can order Personal Extra Numbers (PENs) as needed for an additional cost.

You can also order unlimited Personal Extra Numbers (PEN) - Local or Toll Free - in many different countries, including USA, Canada, UK, France, Italy and Spain. For example, if you work or live in the UK and want to keep receiving calls made to your regular UK numbers, just add a UK PEN to your SIM card and set up call forwarding to that new number.

Calls received through a PEN will be charged an additional 20c/min to the incoming rate of the country you are in. The exception is calls received through a UK-Mobile PEN which is only charged an additional 25c per call.

Please Note: Your subscription to a Personal Extra Number starts the moment your order is shipped. If you do not need your PEN to be active right away, you can always wait and order a PEN later at any time by logging in to your account.

You can forward your calls to your 1SIM VoIP PEN. Simply forward all calls from your phone number to your 1SIM VoIP PEN using the directions below. Normal charges will apply for receiving calls to your 1SIM VoIP number (there will be NO extra $0.20, or $0.25 for UK PEN, cost to receive a call on OneSim VoIP).

Different carriers use different ways of programming call forwarding. Below are instructions to setup call forwarding with various US wireless carriers. We urge you to test the call forwarding a few days prior to your trip, and to call your wireless carrier for assistance if needed.

Alltel, , Verizon Wireless, Cricket Wireless

To activate Call Forwarding:

1. Press *72 on your cellular phone.
2. Enter your ten-digit Second Personal OneSimCard phone number (area code + telephone number).
3. Press OK/Send (a tone will confirm that Call Forwarding is active).

* is a star character located on the keypad

To deactivate Call Forwarding:

1. Enter *720 on your cellular phone.
2. Press OK/Send (a tone will confirm the deactivation).

T-Mobile and AT&T Wireless GSM phones

To activate Call Forwarding:

1. Press *21* on your cellular phone.
2. Enter your ten-digit Second Personal OneSimCard phone number (area code + telephone number) followed by the # key.

To deactivate Call Forwarding:

1. Enter #21# on your cellular phone.
2. Press OK/Send.

 

Yes. Your Universal, Expedition and eSIM World OneSimCard mobile number can currently be forwarded to EU, Canada, USA, Russia, Ukraine and Belarus numbers. It's 100% free to forward your OneSimCard phone number to many countries including to U.S. or Canadian numbers. Forwarding to some countries, as well as to satellite phones, will carry a forwarding charge as listed in the Rates & Coverage page on OneSimCard.com.

To enable/disable call forwarding from your online account:

Log in at OneSimCard.com and go to the My SIM Cards menu. Select your SIM card number and enable/disable Call Forwarding on this screen.

To enable/disable call forwarding from your phone:

Dial *146*081*XXXXXXXXXXXXX# and press Send/Talk (where XXXXXXXXXXXXX is the forward-to number in international format: 00+countrycode+number)

Newer SIM cards use *81* instead of *081*

Example: to forward to U.S. number 1-617-555-1212, dial *146*081*0016175551212# and press Send/Talk.

If you get an "Unknown Format?" message, dial *146*81*0016175551212#

To disable call forwarding, dial *146*080# and press Send/Talk. If you get an "Unknown Format?" message dial *146*80# and press Send/Talk.

Yes! Just select "nano size" or buy a 3-in-1 SIM that contains all 3 sim sizes during checkout.

There can be a number of reasons why a battery does not hold a charge. Excluding the possibility of it being a faulty battery, there is another important factor to consider. If your phone is not registered on a roaming network, the battery will drain very quickly as the phone is constantly searching for a network to register on. So, if you get on a 6 hour flight and do not turn the phone off, or put it into airplane mode, by the time you land at the airport your battery will be drained and you will not be able to call back home.

The same thing will happen in those areas with spotty or weak signal network coverage - the battery will drain very fast. It is always a good idea to have an extra battery with you when you travel abroad.

 

• To check your balance dial  *146*099 and press the TALK (or SEND) button
• To add funds dial *146*098XXXX*ZZ and press the TALK (or SEND) button,
  where XXXX - 4 last digit of your credit card on file, ZZ - Recharge amount
• You need to press * on your phone in the above dialing sequences
• Activation of voice mail *146*091 and press the TALK (or SEND) button
• Deactivation of voice mail *146*090 and press the TALK (or SEND) button
• Check number of messages in Voice Mail *146*094 and press the TALK (or SEND) button
• To listen to voice mail *146*095 and press the TALK (or SEND) button

How to activate compatibility mode:

  1. Locate and Open "OneSimCard" Menu. ( It could  be displayed as STK Menu)

        2. Select "Settings"

3. Agree with message by pressing "Yes"
4. Dial digits "1101" and select "OK" (Screen will show "CC OptionX: ON" message)

Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.
d when used with a OneSimCard.