FREQUENTLY ASKED QUESTIONS
We are here to help you get answers to your questions about OneSimCard phones and services.
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eSIM
- Questions about eSIM
Yes. The OneSimCard eSIM option is available for use with iOS and Android phones, smart watches and even Windows tablets.
eSIM is not a physical SIM, but rather a program that can be downloaded to eSIM compatible phones and device.
The list of supported devices includes:
iOS:
- iPhone 15 Pro Max
- iPhone 15 Pro
- iPhone 15 Plus
- iPhone 15
- iPhone 14 Pro Max
- iPhone 14 Pro
- iPhone 14 Plus
- iPhone 14
- iPhone 13 Pro Max
- iPhone 13 Pro
- iPhone 13 mini
- iPhone 13
- iPhone 12 Pro Max
- iPhone 12 Pro
- iPhone 12 mini
- iPhone 12
- iPhone 11 Pro Max
- iPhone 11 Pro
- iPhone 11
- iPhone XS
- iPhone XS Max
- iPhone XR
- iPhone SE 3Â (2022)
- iPhone SE 2Â (2020)
Apple iPad models with an eSIM:
- iPad Pro 11" (1st Gen or later)
- iPad Pro 12.9" (3rd Gen or later)
- iPad Air (3rd Gen or later)
- iPad (7th Gen or later)
- iPad mini (5th Gen or later)
Android:
- Arrows A101 FC
- Fairphone 4
- Google Pixel Fold
- Google Pixel 8 Pro
- Google Pixel 8
- Google Pixel 7a
- Google Pixel 7 Pro
- Google Pixel 7
- Google Pixel 6 Pro
- Google Pixel 6
- Google Pixel 6a
- Google Pixel 5
- Google Pixel 4
- Google Pixel 4a
- Google Pixel 4 XL
- Honor Magic 4 Pro
- Honor Magic 5 Pro
- Huawei P40
- Huawei P40 Pro
- Huawei Mate 40 Pro
- Motorola RAZR 40 Ultra
- Motorola EDGE 40 Pro
- Motorola G53 5G
- Motorola G52J 5G
- Motorola G53J 5G
- Nokia XR21
- Nokia G60
- Nokia X30
- Nuu X5
- Oppo Find X3
- Oppo Find X3 Pro
- Oppo Find X5
- Oppo Find X5 Pro
- Oppo Find N2 Flip
- Oppo Reno 5 A
- Oppo A55s
- Oppo Reno6 Pro 5G
- Rakuten Hand 5G
- Rakuten Mini
- Rakuten Big‑S
- Rakuten Big
- Samsung Galaxy A54 5G
- Samsung Galaxy Fold
- Samsung Galaxy Note20
- Samsung Galaxy Note20 Ultra
- Samsung Galaxy S23
- Samsung Galaxy S23+
- Samsung Galaxy S23 Ultra
- Samsung Galaxy S22
- Samsung Galaxy S22+
- Samsung Galaxy S22 Ultra
- Samsung Galaxy S21 5G
- Samsung Galaxy S21+ 5G
- Samsung Galaxy S21 Ultra 5G
- Samsung Galaxy S20
- Samsung Galaxy S20+
- Samsung Galaxy S20 Ultra
- Samsung Galaxy Z Flip
- Samsung Galaxy Z Fold 2
- Samsung Galaxy Z Fold 3 5G
- Samsung Galaxy Z Fold 4
- Samsung Galaxy Z Flip 3 5G Fold
- Samsung Galaxy Z Flip 3 5G
- Samsung Galaxy Z Flip 4
- Samsung Galaxy Z Flip 5
- Samsung Galaxy Z Fold 5
- Sharp Aquos R8 Pro
- Sharp Aquos Sense 7
- Sharp Aquos Sense 4 lite
- Sony Xperia 10 III Lite
- Sony Xperia 1 IV
- Sony Xperia 5 IV
- Sony Xperia 10 IV
- Sony Xperia 1 V
- Sony Xperia 5 V
- Sony Xperia 10 V
- Xiaomi 12T Pro
- Xiaomi 13
- Xiaomi 13 Pro
- Xiaomi 13 Lite
Windows 10:
Acer Swift 7, ASUS NovaGo, HP Envy x2, Lenovo IdeaPad Miix 630, Lenovo Yoga 630, Microsoft Surface Pro X/Go 2/Pro with LTE Advanced.
Learn more about eSIM compatibility on the eSIM page.
 Note: iPhonesmanufactured for the Chinese Market have 2 physical SIM card slots and are not eSIM capable. Pixel 3a can't use eSIM if the phone was purchased in Japan, or if bought with Verizon or Charter service.
Yes, as of March 3rd, 2020, OneSimCard eSIM can be used for Mobile Data, Voice and Texts. However, you can still use the OneSim VOIP app option with a Personal Extra Number (PEN) for additional savings on calling and texting
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For DataMax eSIMs, only Data is available. However, you can use our OneSim VoIP app for cost effective voice and SMS communication.
Yes, you can use your messaging apps with
eSIM World, which now offers a mobile number ID.Â
For DataMax eSIM, you can use these Apps as you already do. Please ensure your messaging account is already setup with your primary carrier’s phone number because you cannot sign up for these services with the DataMax eSIM number.
Additionally, the eSIM data service can be used for the actual data part of your communications. So, when you are installing eSIM on phone, you can select the Primary service for Facetime and iMessage and then if your selected eSIM to be your primary data service, the communications will go over eSIM mobile data.
Yes. Data Roaming should be enabled on your phone for eSIM for data to work. Calls and texts on eSIM World should work with or without it.
There are two ways you can do this:
- For eSIM World you can use the 1SIM eSIM app.
- From your mobile go to ma.onesimcard.com. This provides the access to your free OneSimCard mini account. Free means that there is no need to have the SIM balance or data package on the SIM to be able to access this page in over 110 countries. Log in to your account and activate a new data package.
2. From any computer log in to your on-line account at OneSimCard.com to order a data package.Â
Simply go onto your web account or eSIM app and purchase a new data package appropriate to your travel needs.
eSIM is not a physical SIM. It is a piece of software downloaded to a compatible phone. So there is no shipping involved with delivering eSIM.
eSIM makes your iPhone or Pixel phone to be a dual SIM phone. This means that you can use two sim cards on the phone at the same time. You can select which SIM card is used for calls and texts, and which one is used for data. You can select which sim card is to be the primary and which one not to be used. You can make these changes from the settings of your phone at any time. In short - eSIM offers greater flexibility to your eSIM compatible phone. It allows you to use the service provider of your choice - whether you are traveling or staying home.
OneSimCard eSIM can be installed only on a single device. It can't be moved to another device, but it can be re-installed on the original device up to 10 times if required.
Before purchasing, please ensure you have verified that your device is unlocked and one of the supported devices. Installation is completed by using your phone to scan the QR code of the purchased eSIM. You may scan the QR code by displaying it on the computer screen, another device, or a printed copy.
If you’ve already purchased OneSimCard eSIM, you can see full installation instructions and access your QR code from the Recharge menu in your online account. Make sure eSIM is selected in the Select SIM Card drop down menu.
If you have not purchased your eSIM yet, learn more about international eSIM here.
You can re-install the eSIM on the same phone up to 10 times. eSIM can be installed only on one device. Once installed, it's not possible move that eSIM to another device. If you need to install eSIM on another phone, please order a new eSIM. Balance and PEN(s) from the old eSIM can be moved to a new eSIM at your request.
Yes. The 1Sim eSIM app is available at:
These apps allow for much easier management of eSIM data plans.
To connect your eSIM app to your existing web account at www.onesimcard.com, please complete the following simple steps:
1. Install eSIM app
2. Log in to the eSIM app using email and password for your current online OneSimCard account
That is all. You will be able to see the device connected to your web account in the MY SIM Cards menu of your account at www.OneSimCard.com
Customers who ordered an eSIM directly from the eSIM app do not need to connect the app and their online account at OneSimCard.com as they are already connected.
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