FREQUENTLY ASKED QUESTIONS

Discount SMS from Europe and many other countries are available with OneSimCard Universal, OneSimCard Plus, Expedition (formerly Data & Roam) and Europe & More SIM cards.

Discount SMS 100 Plan

When activated, this plan provides 100 free classic SMS messages sent from Europe to any number in any country in the world. Messages should be sent from the normal SMS menu of your phone and NOT from the OneSimCard 'Travel SMS' menu. SMS plan will be effective for 30 calendar days after the activation took place. The plan can be activated from your OneSimCard web account. Activation cost is 10.00 USD.  

New SMS plans are available in following countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, United Kingdom and Vatican City.

To check how many days and SMS messages are left, dial *146*922*1#
Screen will show the following message: "SMS package active for X day(s) more, You have already used X of XX free SMS"

 

 

Yes, discount calling plans are available on select sim cards.

 

"Discount B" Voice Calls Plan

The Minute Buckets offer calling from 130 countries to United States, Canada, Australia and New Zealand at deeply discounted rates. These plans are available on the Standard, Plus and Universal SIM cards.

Available Discount B plans:

The Minute Bucket minutes will be usable in all countries where the package is available.

The following additional rules govern Minute Bucket purchases:

• Only one package can be activated at a time.
• Additional buckets could be ordered consecutively.
• If one of the Minute Buckets is purchased, any other activated voice packages or discounts will be deactivated.
• Calls to Customer Support will be deducted from the Minute Bucket package minutes.
• Calls between OneSimCard phones and calls to the user’s Voicemail are not included in the Minute Bucket packages.
• After the time period of the Minute Bucket package has expired, any remaining minutes will be lost.
• Once the bucket is used up, the billing will revert to standard calling rates.
• Bucket Minutes are used for outgoing calls only. Incoming calls on the main 372 number of the SIM are free and unlimited.

To see countries where the Minute Buckets apply, go to the Rates and Coverage page and select From and To Country and the Plus SIM type in the pull-down menu. Visit the Rates and Coverage page.

 

Please note:

• It's not possible to purchase more than one voice plan at once
• If one of the voice plans is purchased, all other discount plans are automatically deactivated
• Calls from SIM to SIM and Voicemail are not included in this plan

Activation of the plan:

To order a voice plan, login to your OneSimCard web account, click on the My SIM Cards menu and navigate to the Discount Voice Plans section. Select the desired plan and click one of the Activate buttons. Follow the system prompts to finish the activation. 

NOTE: There are no discount plans available on OneSIM VoIP. Because the cost of OneSIM VoIP is so deeply discounted, there are no packages available for voice on OneSIM VoIP.

SMS messaging usually works without any additional setup of the phone.
In rare cases when there are issues sending or receiving text messages, please look at the following:

Problem with Sending SMS:

• Incorrect SMSC number (SMS Service Center Address) in handset settings.

SMSC number should be set as follows:

 

1. For Standard  and Plus OneSimCard SIM: +3725099000 for all countries except:

a. China:  +85290296747

 

2. For the Expedition (former Data & Roam) SIM as well as for Europe & More SIM: +37256100041

 

Special instructions for Apple Phones:

With Apple iPhones to check SMSC:

From the phone dialer Dial *#5005*7672# 

You will see the SMSC set currently on the phone. 

To change the SMSC on Iphone dial: 

Plus and Standard SIMs: **5005*7672*+3725099000# for all countries except China and **5005*7672*+85290296747# if in China.

Expedition (formerly Data & Roam) and Europe & More SIMs in any country: **5005*7672*+37256100041#

 

• NOTE: It is important to have the "+" symbol entered in front of the SMSC number.
• You can find locations of the Message Settings menus for different phone models here.

If your phone requires the name of Message Center Name enter: SMSC
SMS lifetime is short - must be at least 2 hours or set to Maximum settings.
Try sending SMS from OneSimCard menu

 

 Problem with Receiving SMS:

• Receiving Handset does not have enough free memory for incoming SMS.
• Receiving Handset was turned off or out of the coverage area during SMS lifetime set on the sending phone - usually 2 hours.
• Sender's SMS provider does not have an agreement with the receiving network.

Of course you can! Simply send and receive SMS texts according to your phone's user manual or from the OneSimCard Menu. Receiving SMS is always free. Sending an SMS (text message) is $0.15 - $1.50 depending on the country.

SMS messages sent to a OneSimCard phone should always be sent to the main OneSimCard mobile number rather than to an optional Extra Number, with the exception of new SMS enabled numbers in USA, Canada and UK Mobile available since Jun 3rd, 2014. When replying from OneSimCard phone to the SMS received on USA or Canada SMS capable PEN using Europe & More sim or the Expedition SIM, the main number of the SIM that starts with 372 will be displayed on the text receiver phone. With the Universal SIM, you can select what caller ID will be shown on the SMS receiving party phone.

You can also send SMS messages from OneSim VOIP app at much lower rates. Note: for Physical 3-in-1 Datamax and Damax eSIM all SMS messages MUST be sent through the OneSim VoIP App with PEN.

You can also send a free SMS message to any OneSimCard customer from our web site or by sending email to 372XXXXXXXX@sms.onesimcard.com, where 372XXXXXXXX is the OneSimCard primary mobile phone number. The maximum number of daily SMS sent to the SIM over email or web is 25.

Please bear in mind that message should be sent in English characters. In addition, it should not be longer than 160 characters including spaces.

These 2 options of sending SMS by email provide completely free way of communicating, as it is usually free for you to send the email and costs nothing for the OneSimCard customer to receive a text message.

There are two ways for SMS message to be sent:

• From the OneSimCard application menu called OneSimCard - TravelSMS. To send the message, you need to locate OneSimCard menu on the phone and then scroll down to TravelSMS menu. Sending text message this way is the least expensive and will cost you 15 cents per message from any country.
• Usual way from SMS sending menu of the phone. It cost 40 cents per text message from most countries with the exception of few countries where the rates are higher.
  Find detailed rate information here.

Bear in mind that sending SMS messages to the abbreviated special SMS destinations like voting, music downloads, etc. will cost you $9.00 per message.

 

This does not apply to DataMax SIM cards.