FREQUENTLY ASKED QUESTIONS

Yes, you will need to activate the SIM card once the order is received.

All OneSimCard international SIM cards and international cell phones with SIM cards are shipped inactive to prevent theft and improve security. Only the person who placed the order for OneSimCard service can activate it.

Activation is very simple: When you receive the SIM, just log in to your account at www.OneSimCard.com and click the large Activate button you will see in the middle of the screen.

Retail Customers: If you purchased your SIM card through an online or brick-and-mortar retail store, you should have received activation instructions inside the product packaging. To activate retail SIM cards, go to www.OneSimCard.com/Retail enter your new OneSimCard international mobile number and fill out the form to register and activate the SIM card. You will be provided specific instructions on the registration page.

If your phone or SIM card is lost or stolen and automatic recharge is on, this could be a serious problem.

To prevent this, log in to your account and activate the option to block your service immediately after you notice your phone or SIM card is missing. You can find this option in the My SIM Cards menu. Your OneSimCard service for this SIM card number will be instantly blocked. The remaining balance on your lost SIM can be transferred to another SIM card on your account or you can order a replacement SIM card if you would like to keep your phone numbers from the lost SIM. However, the existing data package can’t be transferred to the new SIM card.

Alternatively, you can contact customer service online or call 001-617-313-8888 for assistance.

• To check your balance dial  *146*099 and press the TALK (or SEND) button
• To add funds dial *146*098XXXX*ZZ and press the TALK (or SEND) button,
  where XXXX - 4 last digit of your credit card on file, ZZ - Recharge amount
• You need to press * on your phone in the above dialing sequences
• Activation of voice mail *146*091 and press the TALK (or SEND) button
• Deactivation of voice mail *146*090 and press the TALK (or SEND) button
• Check number of messages in Voice Mail *146*094 and press the TALK (or SEND) button
• To listen to voice mail *146*095 and press the TALK (or SEND) button

How to activate compatibility mode:

  1. Locate and Open "OneSimCard" Menu. ( It could  be displayed as STK Menu)

        2. Select "Settings"

3. Agree with message by pressing "Yes"
4. Dial digits "1101" and select "OK" (Screen will show "CC OptionX: ON" message)

Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.
d when used with a OneSimCard.

Some phone models do not allow direct dialing with older OneSimCard SIMs sold before January 1, 2017.

To get around this problem, you should try either of these methods:

• Locate the OneSimCard menu on your phone. (Some phones have it in Applications.)
  Make a call using menu 'Call'.
• You can also make a call by dialing directly *146*00 Country Code Number#
  For example, to make a call to the USA, you would dial *146*0018574440686# (do not forget to hit pound at the end of the number)

* is a star character located on the keypad

Other examples of how to use the *146* dialing prefix if necessary:

• To check your balance dial  *146*099# and press the TALK (or SEND) button
• To add funds dial *146*098XXXX*ZZ# and press the TALK (or SEND) button,
  where XXXX - 4 last digit of your credit card on file, ZZ - Recharge amount
• You need to press * on your phone in the above dialing sequences (it is a star character located on the keypad)
• Activation of voice mail *146*091# and press the TALK (or SEND) button
• Deactivation of voice mail *146*090# and press the TALK (or SEND) button
• Check number of messages in Voice Mail *146*094# and press the TALK (or SEND) button
• To listen to voice mail *146*095# and press the TALK (or SEND) button

The prefix *146* and # at the end can be used from any phone. However, newer OneSimCard SIM do not require it and you should be able to dial codes directly, 091, 094, 095, 099 or 098XXXX*XX Talk.

If you have an older SIM and the dialing does not work without entering *146*, please follow these simple instructions to remove the need to dial *146*:

How to activate compatibility mode:

 

 1. Locate OneSimCard Menu.

 On iPhones it is called SIM Applications menu and is located under Settings- Phone menu

         On Androids it is called SIM Toolkit app and it looks like one of the apps

1. Open "OneSimCard" menu ( SIM Applications, SIM Toolkit, STK)
2. Select "Settings

Newer SIM Cards: Select Compatibility option and make sure "On" is selected

Older SIM Cards: After selecting Settings:

1. Agree with message by pressing "Yes"
2. Dial digits "1101" and select "OK" (Screen will show "CC OptionX: ON" message)

Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.

When dialed directly, some Nokia and other phones can display message: "Call is not allowed" or "Call is barred". Just ignore this message and wait for the ring-back for 10 seconds or so.

Note: You can always dial 00 instead of + when making outgoing calls. For example, to reach OneSimCard customer service in the USA you can just dial 001 617 3138888.

You should consult the phone manual for this info. Different manufacturers have specific ways to access the '+' key, so make sure you know yours.

Here are few known ways:

• Bosch: Press and hold the star (*) key until the "+" sign appears.
• Motorola: Press and hold the zero key until the "+" sign appears.
• Nokia: Press the star (*) key twice in rapid succession.
• Pocket PC: Pull up the keyboard, hit the <123> button in the top left corner, and select "+" from the resulting screen.
• Samsung: Press and hold the zero key until the "+" sign appears.
• Sony Ericsson: Press and hold the zero key until the "+" sign appears.
• Treo 270: Press the blue button and then the "G" key.

Yes, all usage details and charges are available in the My SIM Card menu of the customer account.

In addition, you can filter SIM cards using the following parameters:

• SIM cards with Data Package to be activated when the traffic starts moving
  • This option allows you to view those SIM cards where data packages have been set up for activation and will be triggered automatically once data is moving on the SIM.


• SIM cards with data packages scheduled to get activated later
  • This option displays SIM cards with data packages scheduled to be activated on a particular date.


• SIM with the balance below X
  • This option displays SIM cards with low balances that might need your attention to ensure service is not interrupted due to lack of funds.


• SIM cards with the data usage over the last X DAYS above Y MB
  • This option displays SIM cards with the data usage exceeding your projected usage or could be used for other usage monitoring applications.


• SIM Cards with the $ spending – Top X % in 30 days
  • This option displays SIM cards that are consuming the most funds for data and SMS usage.


• SIM cards that reached monthly additions limit
  • If monthly spending limits for SIM cards are set, this option allows you to view SIM cards that already reached the monthly limit and are temporarily not in service until additional funds are added.


• SIM cards 10% below monthly additions limit
  • This option allows you to view the range of SIM cards that are about to reach the monthly limit (If you have set limits on the SIM cards.)

OneSimCard M2M SIM Card offers Internet Data and SMS Service. Voice is not available. If you require Voice, please consider buying Expedition or Universal SIM at www.OneSimCard.com