FREQUENTLY ASKED QUESTIONS

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101. Ordering Questions

    • Can I pay with PayPal?

      No. We no longer accept PayPal for individual accounts. PayPal is still available for payment on Corporate accounts though.
102. Ordering Questions

    • Does OneSimCard offer any Hearing Aid Compatible (HAC) phones?

      Yes. You can find a list of available HAC phones here.
103. OneSim VoIP

    • Can I call using OneSim VoIP from countries where OneSimCard does not offer roaming coverage?

      Yes. You can call from absolutely anywhere as long as you have a good Wi-Fi connection.
104. Troubleshooting Questions

    • Can I move balances from one SIM card to another?

      We allow moving balances from one SIM card to another in the following cases:

      • Corporate Accounts - anytime.
      • Individual Accounts - only when a SIM card is lost or stolen. The remaining balance from your lost or stolen SIM card and PEN(s) if any can be transferred to another SIM card on your account.
105. OneSim VoIP

    • Do I need to have a OneSimCard SIM card installed in my phone to use OneSim VoIP?

      No. OneSimCard SIM is not required to be installed in the phone for OneSim VoIP to be used. However, you do need to have OneSimCard account with a VoIP capable PEN.
106. Ordering Questions

    • When my order will be shipped?

      Sim card orders placed during business hours will be shipped the next business day. The only exceptions are phones that are out of stock. In this case you will be notified about delayed shipping during the purchase.
107. eSIM

    • Can I install my OneSimCard eSIM more than once?

      You can re-install the eSIM on the same phone up to 10 times.  eSIM can be installed only on one device. Once installed, it's not possible move that eSIM to another device. If you need to install eSIM on another phone, please order a new eSIM. Balance and PEN(s) from the old eSIM can be moved to a new eSIM at your request.
108. Rates and Cost Questions

    • In which countries will the OneSimCard Europe & More work?

      Armenia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, USA and Vatican City
109. M2M SIM Cards

    • What is the expiration rule for OneSimCard M2M SIM card

      It depends on the type of account you have. For prepaid accounts the M2M OneSimCard will expire 60 days after the date when there is no balance on the SIM. Once the SIM card expires, it can't be reactivated. Different rules are applied to the Pooled accounts.
110. M2M SIM Cards

    • Will I be able to see the usage details for my M2M SIM card?

      Yes, all usage details and charges are available in the My SIM Card menu of the customer account.

      In addition, you can filter SIM cards using the following parameters:

      • SIM cards with Data Package to be activated when the traffic starts moving
        • This option allows you to view those SIM cards where data packages have been set up for activation and will be triggered automatically once data is moving on the SIM.

      • SIM cards with data packages scheduled to get activated later
        • This option displays SIM cards with data packages scheduled to be activated on a particular date.

      • SIM with the balance below X
        • This option displays SIM cards with low balances that might need your attention to ensure service is not interrupted due to lack of funds.

      • SIM cards with the data usage over the last X DAYS above Y MB
        • This option displays SIM cards with the data usage exceeding your projected usage or could be used for other usage monitoring applications.

      • SIM Cards with the $ spending – Top X % in 30 days
        • This option displays SIM cards that are consuming the most funds for data and SMS usage.

      • SIM cards that reached monthly additions limit
        • If monthly spending limits for SIM cards are set, this option allows you to view SIM cards that already reached the monthly limit and are temporarily not in service until additional funds are added.

      • SIM cards 10% below monthly additions limit
        • This option allows you to view the range of SIM cards that are about to reach the monthly limit (If you have set limits on the SIM cards.)

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