FREQUENTLY ASKED QUESTIONS

The SIM card does not offer SMS service to short code numbers

You can order discount Call, Text and Data packages from your OneSimCard web account after you have received and activated your OneSimCard. 

NOTE: for DataMax and DataMax eSIM, there are no call or text messaging discount package, since these are already deeply discounted through the 1SIM VoIP App.

To order a discount package for your SIM card, follow these steps:

1. Log into your account at OneSimCard.com
2. Click on the My SIM Cards menu links
3. If you have more than one SIM card, make sure the SIM Card you’d like to activate a discount package for is selected
4. Navigate to the Discount Service Plans section and select a discount package you would like to activate
5. Click Activate Now to activate the selected package immediately or Activate Later to schedule the activation on a particular date.

 

Future data plan activation:

a. You can set up the maximum number of times data packages to be activated automatically when the package is used up or expired.

b. You can set the date after which no packages will be activated, so when your travel is over no data packages will be activated and no charges will follow.

Note: eSIM World data plan activation may vary from regular Universal or Expedition SIM cards. Please follow directions on the account page.

To learn more about the availability of discount packages for different SIM cards and countries, please visit the Rates & Coverage page.

 

Yes, discount calling plans are available on select sim cards.

 

"Discount B" Voice Calls Plan

The Minute Buckets offer calling from 130 countries to United States, Canada, Australia and New Zealand at deeply discounted rates. These plans are available on the Standard, Plus and Universal SIM cards.

Available Discount B plans:

The Minute Bucket minutes will be usable in all countries where the package is available.

The following additional rules govern Minute Bucket purchases:

• Only one package can be activated at a time.
• Additional buckets could be ordered consecutively.
• If one of the Minute Buckets is purchased, any other activated voice packages or discounts will be deactivated.
• Calls to Customer Support will be deducted from the Minute Bucket package minutes.
• Calls between OneSimCard phones and calls to the user’s Voicemail are not included in the Minute Bucket packages.
• After the time period of the Minute Bucket package has expired, any remaining minutes will be lost.
• Once the bucket is used up, the billing will revert to standard calling rates.
• Bucket Minutes are used for outgoing calls only. Incoming calls on the main 372 number of the SIM are free and unlimited.

To see countries where the Minute Buckets apply, go to the Rates and Coverage page and select From and To Country and the Plus SIM type in the pull-down menu. Visit the Rates and Coverage page.

 

Please note:

• It's not possible to purchase more than one voice plan at once
• If one of the voice plans is purchased, all other discount plans are automatically deactivated
• Calls from SIM to SIM and Voicemail are not included in this plan

Activation of the plan:

To order a voice plan, login to your OneSimCard web account, click on the My SIM Cards menu and navigate to the Discount Voice Plans section. Select the desired plan and click one of the Activate buttons. Follow the system prompts to finish the activation. 

NOTE: There are no discount plans available on OneSIM VoIP. Because the cost of OneSIM VoIP is so deeply discounted, there are no packages available for voice on OneSIM VoIP.

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  • Do you offer an eSIM option for iPhones, Androids or Tablets?

Yes. The OneSimCard eSIM option is available for use with iOS and Android phones, smart watches and even Windows tablets.

eSIM is not a physical SIM, but rather a program that can be downloaded to eSIM compatible phones and device.

The list of supported devices includes:

• iPhone 15 Pro Max
• iPhone 15 Pro
• iPhone 15 Plus
• iPhone 15
• iPhone 14 Pro Max
• iPhone 14 Pro
• iPhone 14 Plus
• iPhone 14
• iPhone 13 Pro Max
• iPhone 13 Pro
• iPhone 13 mini
• iPhone 13
• iPhone 12 Pro Max
• iPhone 12 Pro
• iPhone 12 mini
• iPhone 12
• iPhone 11 Pro Max
• iPhone 11 Pro
• iPhone 11
• iPhone XS
• iPhone XS Max
• iPhone XR
• iPhone SE 3 (2022)
• iPhone SE 2 (2020)

Apple iPad models with an eSIM:

• iPad Pro 11" (1^st Gen or later)
• iPad Pro 12.9" (3^rd Gen or later)
• iPad Air (3^rd Gen or later)
• iPad (7^th Gen or later)
• iPad mini (5^th Gen or later)

• Arrows A101 FC
• Fairphone 4
• Google Pixel Fold
• Google Pixel 8 Pro
• Google Pixel 8
• Google Pixel 7a
• Google Pixel 7 Pro
• Google Pixel 7
• Google Pixel 6 Pro
• Google Pixel 6
• Google Pixel 6a
• Google Pixel 5
• Google Pixel 4
• Google Pixel 4a
• Google Pixel 4 XL
• Honor Magic 4 Pro
• Honor Magic 5 Pro
• Huawei P40
• Huawei P40 Pro
• Huawei Mate 40 Pro
• Motorola RAZR 40 Ultra
• Motorola EDGE 40 Pro
• Motorola G53 5G
• Motorola G52J 5G
• Motorola G53J 5G
• Nokia XR21
• Nokia G60
• Nokia X30
• Nuu X5
• Oppo Find X3
• Oppo Find X3 Pro
• Oppo Find X5
• Oppo Find X5 Pro
• Oppo Find N2 Flip
• Oppo Reno 5 A
• Oppo A55s
• Oppo Reno6 Pro 5G
• Rakuten Hand 5G
• Rakuten Mini
• Rakuten Big‑S
• Rakuten Big
• Samsung Galaxy A54 5G
• Samsung Galaxy Fold
• Samsung Galaxy Note20
• Samsung Galaxy Note20 Ultra
• Samsung Galaxy S23
• Samsung Galaxy S23+
• Samsung Galaxy S23 Ultra
• Samsung Galaxy S22
• Samsung Galaxy S22+
• Samsung Galaxy S22 Ultra
• Samsung Galaxy S21 5G
• Samsung Galaxy S21+ 5G
• Samsung Galaxy S21 Ultra 5G
• Samsung Galaxy S20
• Samsung Galaxy S20+
• Samsung Galaxy S20 Ultra
• Samsung Galaxy Z Flip
• Samsung Galaxy Z Fold 2
• Samsung Galaxy Z Fold 3 5G
• Samsung Galaxy Z Fold 4
• Samsung Galaxy Z Flip 3 5G Fold
• Samsung Galaxy Z Flip 3 5G
• Samsung Galaxy Z Flip 4
• Samsung Galaxy Z Flip 5
• Samsung Galaxy Z Fold 5
• Sharp Aquos R8 Pro
• Sharp Aquos Sense 7
• Sharp Aquos Sense 4 lite
• Sony Xperia 10 III Lite
• Sony Xperia 1 IV
• Sony Xperia 5 IV
• Sony Xperia 10 IV
• Sony Xperia 1 V
• Sony Xperia 5 V
• Sony Xperia 10 V
• Xiaomi 12T Pro
• Xiaomi 13
• Xiaomi 13 Pro
• Xiaomi 13 Lite

Learn more about eSIM compatibility on the eSIM page.

This answer applies to SIM cards purchased before January 1, 2017.

Some phones, such as Samsung, some Motorola, Android and Apple iPhones, require special dialing instructions or simple OneSimCard settings menu changes in order to make calls.

It is possible to make almost any phone entirely compatible, so you can call directly without using the OneSimCard menu or *146* by following these simple programming instructions below.

How to activate compatibility mode:

  1. Locate OneSimCard Menu.

 On iPhones it is called SIM Applications menu and is located under Settings- Phone menu

         On Androids it is called SIM Toolkit app or OneSimCard app and it looks like one of the apps.

   

2. Open "OneSimCard" menu ( SIM Applications, SIM Toolkit, STK)
3. Select "Settings

4. Agree with message by pressing "Yes"
5. Dial digits "1101" and select "OK" (Screen will show "CC OptionX: ON" message)

Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.

If for any reason after entering compatibility code, you still do not get a ringback or you get the ringback the first time you make a call, but second time it would not work, please enter code 802 into the Service Code window instead of 1101 as provided above.

 

iPhone users can download OneSimCard Assist App from iTunes that will takes care of the iphones compatibility issues, except for removing the ringback.

For example, calling to USA: Dial *146*0016175551212# and press the TALK (or SEND) button

• To check your balance dial  *146*099# and press the TALK (or SEND) button
• To add funds dial *146*098XXXX*ZZ# and press the TALK (or SEND) button,
  where XXXX - 4 last digit of your credit card on file, ZZ - Recharge amount
• You need to press * on your phone in the above dialing sequences
• Activation of voice mail *146*091# and press the TALK (or SEND) button
• Deactivation of voice mail *146*090# and press the TALK (or SEND) button
• Check number of messages in Voice Mail *146*094# and press the TALK (or SEND) button
• To listen to voice mail *146*095# and press the TALK (or SEND) button

The sequence *146* and # at the end can be used from any phone. However, most phones do not require it.

We strongly recommend you to watch very short video tutorials that will help you to understand how to make calls, SMS and data on your OneSimCard Phone.

 

 

Local carriers in Saudi Arabia sometimes block standard OneSimCard outgoing calls. If this happens you need to either (a) enter a compatibility code into the settings of your phone or (b) initiate your call by sending an SMS message from the regular SMS menu (not the OneSimCard menu) of your phone.

How To Activate Compatibility Mode:

0. Open "OneSimCard" menu
0. Select "Settings"
0. Agree with message by pressing "Yes"
0. Dial digits "802" and select "OK" (screen will show message "output channel is SMS")

Bear in mind that if you have powered your telephone down and removed and reinstalled the battery, you will need to follow the programming steps outlined above again.

How To Deactivate Compatibility Mode:

0. Open "OneSimCard" menu
0. Select "Settings"
0. Agree with message by pressing "Yes"
0. Dial digits "801" and select "OK" (screen will show message "output channel is USSD")

How To Dial Without Activating Compatibility Mode:

Initiate your call by sending an SMS message from the regular SMS menu (not the OneSimCard menu) of your phone.

For example, to call from Saudi Arabia to Boston USA you should go to the SMS menu of the phone and send a message:

 

There are no special instructions to receive calls in these countries.

OneSimCard SIM VoIP users with US and Canadian numbers may now send and receive text messages over the OneSim VoIP app on iPhone and Android. The cost to sending a message is $0.05 per text to most countries. Receiving message is $0.05.