FREQUENTLY ASKED QUESTIONS

In order to add airtime instantly, simply register a credit card with us on our website.

There are several ways to add airtime to your OneSimCard service.
Automatic Recharge - recommended:

1. Just log on to your account at www.onesimcard.com and set auto-recharge in the Recharge Menu. Funds will be added to your account when your balance drops below the threshold you set.

From the phone using your credit card (Universal, Expedition and eSIM World only):

1. a) From the phone dial pad dial 098YYYY*XX. Talk. YYYY = Last 4 digits of the credit card used last at OneSimCard.com. YY = Amount from 25 to 99 USD

 For example, if you need to add $50 and the last 4 digits of the credit card registered with us is  8654:
You would dial 0988654*50 and press TALK. In few seconds you will get a confirmation message with  your new balance.
* is a star character located on the keypad
From the phone using 1SIM Fund:
 a) From the phone dialpad dial 098YYYY*XX. Talk. YYYY -  4 digits PIN you created in 1SIM FUND menu. YY Amount from 25 to 99 USD

 For example, if you need to add $50 and the 1SIM FUND PIN is  8654:
You would dial 0988654*50 and press TALK. In few seconds you will get a confirmation message with  your new balance.
* is a star character located on the keypad

From the OneSimCard.com web interface:

1. You must log in at www.onesimcard.com each time you wish to add funds.
2. The minimum recharge amount is US $25.00
3. Using Recharge PIN purchased from a dealer:

If you purchased a recharge PIN from OneSimCard Authorized dealer, you can recharge your account from OneSimCard handset from OneSimCard - Add Credit menu. When the Add Credit menu is selected, enter the 10-digit PIN and press the Talk (Send) button. 

Of course you can! Simply send and receive SMS texts according to your phone's user manual or from the OneSimCard Menu. Receiving SMS is always free. Sending an SMS (text message) is $0.15 - $1.50 depending on the country.

SMS messages sent to a OneSimCard phone should always be sent to the main OneSimCard mobile number rather than to an optional Extra Number, with the exception of new SMS enabled numbers in USA, Canada and UK Mobile available since Jun 3rd, 2014. When replying from OneSimCard phone to the SMS received on USA or Canada SMS capable PEN using Europe & More sim or the Expedition SIM, the main number of the SIM that starts with 372 will be displayed on the text receiver phone. With the Universal SIM, you can select what caller ID will be shown on the SMS receiving party phone.

You can also send SMS messages from OneSim VOIP app at much lower rates. Note: for Physical 3-in-1 Datamax and Damax eSIM all SMS messages MUST be sent through the OneSim VoIP App with PEN.

You can also send a free SMS message to any OneSimCard customer from our web site or by sending email to [email protected], where 372XXXXXXXX is the OneSimCard primary mobile phone number. The maximum number of daily SMS sent to the SIM over email or web is 25.

Please bear in mind that message should be sent in English characters. In addition, it should not be longer than 160 characters including spaces.

These 2 options of sending SMS by email provide completely free way of communicating, as it is usually free for you to send the email and costs nothing for the OneSimCard customer to receive a text message.

For Universal, Expedition, & eSIM World ONLY: Just dial 099 "Send" from your OneSimCard phone and in few minutes the balance will be displayed on the screen of your phone. Customers with iPhones can use OneSimCard Assist app to check balances and many other things.

You can always check your current balance by logging onto your OneSimCard account at www.onesimcard.com.

To make a call:

• Dial 00-CountryCode-AreaCode-Number and press the TALK/SEND button.
  Example: To call OneSimCard Support in the USA you would dial 00 1 617 3138888 and press TALK/SEND. 

With Europe & More, Univesal and eSIM World that do not use the callback to make a call, you will just get connected.
 
With OneSimCard Plus SIM or Expedition (formerly Data & Roam) SIMs:

After pressing the TALK/SEND button you will see a variable message on the screen (for example 'Wait for call') which you can ignore and your phone will ring back in a few seconds. Answer this ring as you normally would answer any incoming call. Your call will then be connected.

If you are unsure about how to properly dial an international number, follow this link for detailed country by country dialing instructions.

For Physical 3-in-1 DataMax, and DataMax eSIM cards, you can place calls using our low cost OneSIM VoIP service. OneSim VoIP costs much less than traditional voice roaming.

Your order will be shipped the next business day.

We offer several delivery options for shipments to the USA:

• USPS First Class Mail Package

Your order should arrive in 1-5 business days,Tracking is available for US deliveries. It is not available for international deliveries.

• USPS Priority mail
  Your order should arrive within 2-3 business days, but it is not guaranteed. You will be provided tracking details with this method
• UPS UPS Next Day Early.
  Delivery guaranteed by 10 AM or 3 PM.
• UPS 2^nd Day Air
  Delivery is guaranteed in 2 business days.
• UPS Next Day
  Next day delivery to most locations in the USA.
• UPS Next Day Saver

Next day delivery to most locations in the USA

• UPS Ground
  Delivery guaranteed in 1-6 business days depending on the destination from Boston, where we ship from.
• USPS Express Mail Large Envelope or Flat

1-2 business days

For orders shipped outside of USA:

• International Air Mail - usually takes 5 to 30 business days, no tracking
• US Postal Service International Priority - delivery time depends on the country
• UPS International - 2-6 business days - depends on the country and location in the country. This is the most reliable shipping option.

You will get more detailed information about the delivery to your destination when you start placing your order.

Any eSIM order does not require any shipping so this is a great way to avoid shipping costs and time. Just download and go!

Sometimes when moving from the USA, Canada or Mexico to another country, the SIM card will need to be reset to properly register on a new country roaming network.

• If you have the OneSimCard Menu on your phone (it may be called Sim Application Menu on iPhones or SIM Toolkit on Androids), go to the menu, scroll down to Settings and enter Service Code 2003 and confirm, then Code 000 and confirm. For older SIM cards after this enter Service Code 1101 and confirm. Turn the phone off and then back on. 
  
  
• If you do not have access to the OneSimCard Menu then turn off your phone, remove the battery for 20 seconds, reinstall the battery and then turn back on your phone.

OneSimCard will work with almost any unlocked GSM tri-band or quad-band cell phone. A partial list of compatible cell phones that we have tested can be viewed here.

If you need to unlock the phone, we suggest contacting your carrier or phone manufacturer for unlocking information or services.

If your phone is not a quad-band phone, please make sure that the bands of your phone are those required in the country of your travel. You can look it up here.

If you are still unsure whether your cell phone is compatible, contact support or purchase an international cell phone and SIM card bundle from us, which all come preloaded with our international SIM card, $10 balance  and OneSimCard Apps Installed.