We are here to help you get answers to your questions about OneSimCard phones and services.
Can eSIM be used for Data, Calls and Texts?
Yes, as of March 3rd, 2020, OneSimCard eSIM can be used for Mobile Data, Voice and Texts. However, you can still use the OneSim VOIP app option with a Personal Extra Number (PEN) for additional savings on calling and texting
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For DataMax eSIMs, only Data is available. However, you can use our OneSim VoIP app for cost effective voice and SMS communication.
How do I install my eSIM?
Before purchasing, please ensure you have verified that your device is unlocked and one of the supported devices. Installation is completed by using your phone to scan the QR code of the purchased eSIM. You may scan the QR code by displaying it on the computer screen, another device, or a printed copy.
If you’ve already purchased OneSimCard eSIM, you can see full installation instructions and access your QR code from the Recharge menu in your online account. Make sure eSIM is selected in the Select SIM Card drop down menu.
If you have not purchased your eSIM yet, learn more about international eSIM here.
Do you offer an eSIM option for iPhones, Androids or Tablets?
Yes. The OneSimCard eSIM option is available for use with iOS and Android phones, smart watches and even Windows tablets.
eSIM is not a physical SIM, but rather a program that can be downloaded to eSIM compatible phones and device.
The list of supported devices includes:
iOS:
Apple iPad models with an eSIM:
Learn more about eSIM compatibility on the eSIM page.
 Note: iPhonesmanufactured for the Chinese Market have 2 physical SIM card slots and are not eSIM capable. Pixel 3a can't use eSIM if the phone was purchased in Japan, or if bought with Verizon or Charter service.I have more than one Personal Extra Number (PEN). Can I use different PENs for OneSim VoIP?
If you have more than one OneSim VoIP enabled PEN you can switch between these PENs for the purpose of the OneSim VoIP account. This option is available in the My SIM Cards menu in your online account.Is text messaging available on the OneSim VoIP App?
OneSimCard SIM VoIP users with US and Canadian numbers may now send and receive text messages over the OneSim VoIP app on iPhone and Android. The cost to sending a message is $0.05 per text to most countries. Receiving message is $0.05. Â
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OneSimCard SIM VoIP users with US and Canadian numbers may now send and receive text messages over the OneSim VoIP app on iPhone. The cost to send or receive each message is $0.05.Â
How do I know if the Personal Extra Number (PEN) I currently have is OneSim VoIP compatible?
Log in to your OneSimCard account, go to the My Sim Cards menu and scroll down. If your PEN is VoIP compatible you will see an option to create a OneSim VoIP account. At this time all OneSimCard PENs are SIM VOIP capable except for UK Mobile numbers.What are the advantages of using OneSim VoIP?
The main advantages are significant cost savings and the ability to call from countries where there is no voice roaming coverage available, or for DataMax or DataMax eSIMs
OneSim VoiP can be used from any Android or Apple ( iOS) device to make international LD calls even when you are not traveling. OneSim VoIP does not require having OneSimCard SIM being installed in the phone. OneSim VoIP can be used with Wi-Fi or 3G/4G - no difference. You just need to have OneSimCard account with the SIM VoIP capable PEN. Calling using OneSim VoIP will cost most of the time less than any other way of calling.
OneSim VoIP is available with the following SIM cards: Plus, Expedition (formerly Data & Roam),  Europe & More, DataMax, and DataMax eSIM.What is required to use the OneSim VoIP mobile application?
OneSimCard VoIP requires you to order a compatible Personal Extra Number (PEN). Most of the PENs we offer are OneSim VoIP enabled. You also need to have an Android phone with software version 8 or higher, or Apple device (iPhone, iPad, iPod Touch) with iOS 6.1 or higher.
Once you have an active OneSim VoIP enabled PEN, you will be able to see the option to create a OneSim VoIP account in the My SIM Cards menu of your online account.
Is there any additional cost to create a OneSim VoIP account?
There is no additional cost except for the fact that you need to have a compatible Personal Extra Number (PEN) active on your SIM card.Where can I find the settings required to be entered into the OneSim VoIP app?
Once you create the OneSim VoIP account, you will be emailed settings and instructions. You can also see the settings in the My SIM Cards menu of your online account.
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