FREQUENTLY ASKED QUESTIONS

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51. How To Use Questions

    • Do I need to change any settings on my phone when going abroad?

      Not Really. If you are planning to use Mobile Data, you will need to enable Data Roaming on your phone. Everything else in modern phones get done automatically. However, you should ensure that the APN on the device is correctly updated when the SIM card or eSIM card is enabled.
       
       
      Here is a video showing how easy it is to enable roaming:
      Here is a video showing how easy it is to check and add an APN:
      Android (APN demonstrated is for DataMax SIMs): https://youtu.be/j8fcJUpBj6k


      Universal, Expedition, & eSIM World SIM card types:

      Name: 1SIM

      APN: send.ee

      Leave all other settings alone

      DataMax, DataMax eSIM, & IoT Track SIM card types

                      Name: 1SIM (NOTE: Most IoT devices do NOT have a setting/field for “Name”)

                      APN : OSC (NOTE: The “O” is the LETTER O, NOT the number 0)

                      Leave all other settings alone
52. How To Use Questions

    • Can I forward calls from my OneSimCard phone to another number?

      Yes. Your Universal, Expedition and eSIM World OneSimCard mobile number can currently be forwarded to EU, Canada, USA, Russia, Ukraine and Belarus numbers. It's 100% free to forward your OneSimCard phone number to many countries including to U.S. or Canadian numbers. Forwarding to some countries, as well as to satellite phones, will carry a forwarding charge as listed in the Rates & Coverage page on OneSimCard.com.

      To enable/disable call forwarding from your online account:

      Log in at OneSimCard.com and go to the My SIM Cards menu. Select your SIM card number and enable/disable Call Forwarding on this screen.

      To enable/disable call forwarding from your phone:

      Dial *146*081*XXXXXXXXXXXXX# and press Send/Talk (where XXXXXXXXXXXXX is the forward-to number in international format: 00+countrycode+number)

      Newer SIM cards use *81* instead of *081*

      Example: to forward to U.S. number 1-617-555-1212, dial *146*081*0016175551212# and press Send/Talk.

      If you get an "Unknown Format?" message, dial *146*81*0016175551212#

      To disable call forwarding, dial *146*080# and press Send/Talk. If you get an "Unknown Format?" message dial *146*80# and press Send/Talk.
53. How To Use Questions

    • How can I contact customer support?

      There are a number of ways you can contact customer support.

      However, before you contact us, we strongly recommend that you review our FAQ/Help section, as well as the OneSimCard User Guide that was sent to you with the SIM card or the phone package. If you lost or forgot the User Guide, you can download it from the Help menu of your online account. Most of your potential questions have already have been answered on our FAQ pages.

      If you still need help, here are the options:
      1. There is online live chat at www.onesimcard.com available during normal business hours.
      2. You can submit your support request or questions at http://www.onesimcard.com/contact-support/
      3. You can call us 001-617-313-8888 during normal business hours. Keep in mind that when calling from your OneSimCard enabled phone this is not a free call. New! First 3 minutes are free when calling customer support from a OneSimCard enabled phone.
      4. You can call from your OneSimCard mobile phone by dialing 096 then pressing Talk/Send. This is not a free call. New! First 3 minutes are free when calling customer support from a OneSimCard enabled phone.
      5. You can submit your support request from your OneSimCard phone by sending a free SMS to 9111. We will review your question and will reply back with an SMS to your OneSimCard phone.

      Please try to be specific in your SMS messages. You do not have to include your OneSimCard number in your SMS request. Please list a brief summary of the problem and we will do our very best to provide you with assistance.
54. eSIM

    • Is there an eSIM App for Apple iOS and Android devices?

      Yes. The 1Sim eSIM app is available at:

      Get it on Google Play



      These apps allow for much easier management of eSIM data plans.

      To connect your eSIM app to your existing web account at www.onesimcard.com, please complete the following simple steps:

      1. Install eSIM app

      2. Log in to the eSIM app using email and password for your current online OneSimCard account

      That is all. You will be able to see the device connected to your web account in the MY SIM Cards menu of your account at www.OneSimCard.com

      Customers who ordered an eSIM directly from the eSIM app do not need to connect the app and their online account at OneSimCard.com as they are already connected.


55. M2M SIM Cards

    • Are there any data packages available for M2M SIM cards?

      M2M SIM cards provide billing of data in 1 kb increments. In addition, small M2M data packages are available in the following countries: Albania, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxemburg, Malta, Mexico, Montenegro, Netherlands, Norway, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, South Africa, South Korea, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Tajikistan, Thailand, Turkey, UK, Ukraine, USA, Uzbekistan, United Arab Emirates.

      You can view data package sizes and cost here.

       Once activated, M2M packages will run monthly until they are either cancelled by admin or there is no further data usage on the SIM. Only one M2M package can be purchased during the package time period. If the data allowance of the package is consumed before the package expiration date, billing will be switched to per kb  until the next 30 day package gets automatically activated at the end of the previous package time period. The new data package will not automatically activate if there is no data usage on the SIM at the time when the activation should occur. Once data usage restarts the new data package will be automatically activated.
56. M2M SIM Cards

    • What services are provided on M2M SIM Card?

      OneSimCard M2M SIM Card offers Internet Data and SMS Service. Voice is not available. If you require Voice, please consider buying Expedition or Universal SIM at www.OneSimCard.com
57. M2M SIM Cards

    • Will I be able to see the usage details for my M2M SIM card?

      Yes, all usage details and charges are available in the My SIM Card menu of the customer account.

      In addition, you can filter SIM cards using the following parameters:

      • SIM cards with Data Package to be activated when the traffic starts moving
        • This option allows you to view those SIM cards where data packages have been set up for activation and will be triggered automatically once data is moving on the SIM.

      • SIM cards with data packages scheduled to get activated later
        • This option displays SIM cards with data packages scheduled to be activated on a particular date.

      • SIM with the balance below X
        • This option displays SIM cards with low balances that might need your attention to ensure service is not interrupted due to lack of funds.

      • SIM cards with the data usage over the last X DAYS above Y MB
        • This option displays SIM cards with the data usage exceeding your projected usage or could be used for other usage monitoring applications.

      • SIM Cards with the $ spending – Top X % in 30 days
        • This option displays SIM cards that are consuming the most funds for data and SMS usage.

      • SIM cards that reached monthly additions limit
        • If monthly spending limits for SIM cards are set, this option allows you to view SIM cards that already reached the monthly limit and are temporarily not in service until additional funds are added.

      • SIM cards 10% below monthly additions limit
        • This option allows you to view the range of SIM cards that are about to reach the monthly limit (If you have set limits on the SIM cards.)

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