We are here to help you get answers to your questions about OneSimCard phones and services.
Do international cell phones purchased from OneSimCard come with a warranty?
Unless otherwise noted, all phones sold on OneSimCard.com come with our standard 90-day replacement warranty. This warranty covers any mechanical defects, but does not include damage due to Acts of God, neglect, water damage, or other intentional or unintentional abuses of the phone. OneSimCard does offer extended warranties available for purchase.
When I make a call using OneSim VoIP the quality of the call is not as good as the quality of the regular roaming connection. Can this be improved?
The quality of a OneSim VoIP call is only defined by the quality of your Wi-Fi connection. This is the part of the connection that we can not control. Quality of the Wi-Fi connection is defined by many parameters, rather than just by the speed of the connection. With a good Wi-Fi connection the quality of the call will be similar to using our regular roaming network.How to estimate the amount of internet data usage on my device?
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General estimates for the amount of data used per service |
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Activity |
Data Usage |
Services |
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1 text only email with no attachment |
15KB |
6820 |
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1 with attachment (attachments can vary greatly in size) |
300KB |
340 |
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Web Browsing |
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1 static page visit |
300KB |
340 |
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The estimate is just for viewing the page without |
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Social Media |
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1 social media post with photo |
350KB |
290 |
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1 Instagram picture upload |
150KB |
680 |
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1 WhatsApp text message |
5.5 KB |
18610 |
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Uploading and viewing pictures, playing videos, |
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Music |
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1 min of streaming music |
500KBÂ (30MB/hour) |
200 |
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Downloading a 3-min song |
3.7MB |
25 |
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Video |
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1 min of streaming video (standard) |
4MBÂ (240MB/hour) |
25 |
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1 min of streaming video (HD) |
15MBÂ (900MB/hour) |
6 |
Note:Â Data usage varies by device. The above examples are estimates only. The actual amount of data used for the described activity can vary.
Standard definition (SD) video streaming rate: 533KBPS
High Definition (HD) video streaming rate: 2000KBPS
1MB = 1,024KB
1GB = 1,024MB
How does OneSim VoIP work when the call is received?
When someone dials your OneSim VoIP enabled Personal Extra Number (PEN), the system will first check if your OneSimCard phone is registered with the OneSim VoIP app on a Wi-Fi network. If it is registered, the call will be sent using VoIP. If the OneSim VoIP app is not running or it is not registered on a Wi-Fi network, then the call will be sent using the standard OneSimCard roaming network and charged our standard roaming rates.How many times can I install an eSIM, and can it be installed on different devices?
For DataMax eSIMÂ can be installed once.Where can I find the settings required to be entered into the OneSim VoIP app?
Once you create the OneSim VoIP account, you will be emailed settings and instructions. You can also see the settings in the My SIM Cards menu of your online account.Can I use OneSim VoIP over the Internet Data offered by OneSimCard SIM? Will it save me anything?
In countries where the cost of using mobile Internet Data is below 20 c/MB, the cost of using SIM VoIP over the data is comparable or less than the actual calling rate from the country.
As a rule of thumb, the SIM VoIP will use 1MB /Min of talk time. So, if the cost of Data in the country is 10 c/MB, then 1 minute SIM VoIP call will cost you 12 cents /minute. You need to have a 3G connection in order for SIM VoIP to work this way.Â
When making an outgoing call how do I select which way the call should go: through regular roaming or through OneSim VoIP?
To make an outgoing call using OneSim VoIP, you need to be registered on a Wi-Fi network and have the OneSim VoIP app running on your phone. You should make the call using the OneSim VoIP app dial pad. To make a call the regular roaming way,you should make a call from your regular phone dial pad.Â
NOTE: Regular roaming calling is NOT available on DataMax or DataMax eSIM cards. To use voice you will need to use the OneSim VoIP app
Do I need to have Data Roaming turned on for eSIM to work?
Yes. Data Roaming should be enabled on your phone for eSIM for data to work. Calls and texts on eSIM World should work with or without it.
How does eSIM works?
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