FREQUENTLY ASKED QUESTIONS

Discount SMS from Europe and many other countries are available with OneSimCard Universal, OneSimCard Plus, Expedition (formerly Data & Roam) and Europe & More SIM cards.

Discount SMS 100 Plan

When activated, this plan provides 100 free classic SMS messages sent from Europe to any number in any country in the world. Messages should be sent from the normal SMS menu of your phone and NOT from the OneSimCard 'Travel SMS' menu. SMS plan will be effective for 30 calendar days after the activation took place. The plan can be activated from your OneSimCard web account. Activation cost is 10.00 USD.  

New SMS plans are available in following countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, United Kingdom and Vatican City.

To check how many days and SMS messages are left, dial *146*922*1#
Screen will show the following message: "SMS package active for X day(s) more, You have already used X of XX free SMS"

 

 

Yes, discount calling plans are available on select sim cards.

 

"Discount B" Voice Calls Plan

The Minute Buckets offer calling from 130 countries to United States, Canada, Australia and New Zealand at deeply discounted rates. These plans are available on the Standard, Plus and Universal SIM cards.

Available Discount B plans:

The Minute Bucket minutes will be usable in all countries where the package is available.

The following additional rules govern Minute Bucket purchases:

• Only one package can be activated at a time.
• Additional buckets could be ordered consecutively.
• If one of the Minute Buckets is purchased, any other activated voice packages or discounts will be deactivated.
• Calls to Customer Support will be deducted from the Minute Bucket package minutes.
• Calls between OneSimCard phones and calls to the user’s Voicemail are not included in the Minute Bucket packages.
• After the time period of the Minute Bucket package has expired, any remaining minutes will be lost.
• Once the bucket is used up, the billing will revert to standard calling rates.
• Bucket Minutes are used for outgoing calls only. Incoming calls on the main 372 number of the SIM are free and unlimited.

To see countries where the Minute Buckets apply, go to the Rates and Coverage page and select From and To Country and the Plus SIM type in the pull-down menu. Visit the Rates and Coverage page.

 

Please note:

• It's not possible to purchase more than one voice plan at once
• If one of the voice plans is purchased, all other discount plans are automatically deactivated
• Calls from SIM to SIM and Voicemail are not included in this plan

Activation of the plan:

To order a voice plan, login to your OneSimCard web account, click on the My SIM Cards menu and navigate to the Discount Voice Plans section. Select the desired plan and click one of the Activate buttons. Follow the system prompts to finish the activation. 

NOTE: There are no discount plans available on OneSIM VoIP. Because the cost of OneSIM VoIP is so deeply discounted, there are no packages available for voice on OneSIM VoIP.

The  eSIM World, eSIM Asiania, OneSimCard Europe & More and Universal SIM cards do not use the callback to make an outgoing call in over 70 countries.

Currently, the mobile application to remove the callback on other SIM cards is not available.

• To check your balance dial  *146*099 and press the TALK (or SEND) button
• To add funds dial *146*098XXXX*ZZ and press the TALK (or SEND) button,
  where XXXX - 4 last digit of your credit card on file, ZZ - Recharge amount
• You need to press * on your phone in the above dialing sequences
• Activation of voice mail *146*091 and press the TALK (or SEND) button
• Deactivation of voice mail *146*090 and press the TALK (or SEND) button
• Check number of messages in Voice Mail *146*094 and press the TALK (or SEND) button
• To listen to voice mail *146*095 and press the TALK (or SEND) button

How to activate compatibility mode:

  1. Locate and Open "OneSimCard" Menu. ( It could  be displayed as STK Menu)

        2. Select "Settings"

3. Agree with message by pressing "Yes"
4. Dial digits "1101" and select "OK" (Screen will show "CC OptionX: ON" message)

Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.
d when used with a OneSimCard.

There are two ways for SMS message to be sent:

• From the OneSimCard application menu called OneSimCard - TravelSMS. To send the message, you need to locate OneSimCard menu on the phone and then scroll down to TravelSMS menu. Sending text message this way is the least expensive and will cost you 15 cents per message from any country.
• Usual way from SMS sending menu of the phone. It cost 40 cents per text message from most countries with the exception of few countries where the rates are higher.
  Find detailed rate information here.

Bear in mind that sending SMS messages to the abbreviated special SMS destinations like voting, music downloads, etc. will cost you $9.00 per message.

 

This does not apply to DataMax SIM cards.

The OneSimCard phone number has no expiration, provided you made at least 1 call or sent an SMS once every 12 months.

However, the funds on the SIM expire 10 months after your last recharge. The minimum recharge amount is $25. You can keep the balance from expiring by simply recharging at least once every 10 months. If you let your balance expire, then all you need to do to get the service up and running again is to log in and add funds to your SIM card. Automatic recharge will be canceled if you let your funds expire.

NOTE: For Physical 3-in-1 DataMax & DataMax eSIM SIM cards, if the SIM card has no balance, the SIM will expire and be removed from the account after 7 days, unless there is a data package currently active on the SIM (not a future activation). If there is no balance on the SIM and the active data package expires, the SIM will expire 7 days following the expiration of the active data package.

 

An expired SIM can be restored for a $10.00 restoration fee plus a recharge of at least $25.00.

 

Each mobile data session is charged for a minimum of 10kB usage. Even if you check just one 3k email you will be charged for 10kB of usage. In some countries this can be over 30¢ per session, however in Europe and elsewhere it can be as little as 1¢. Check all rates.
  

Each mobile data session is charged for a minimum of 100kB usage. Even if you check just one 3k email you will be charged for 100kB of usage.

Please note: Some phones, like iPhones, Androids, and other smartphones, can access data without you even knowing it if you have data enabled. We strongly recommend checking the settings on your phone and disable mobile data roaming if you will not be needing data service. By default, all SIM cards are pre-programmed with data service enabled, once you activate your data package.

 

1. Go to Recharge Menu and recharge your SIM
   or
2. Set up auto-recharge in Recharge Settings Menu

• From the OneSimCard menu of your phone, scroll down to Add Credit and select this option.
  You will see 'Please enter PIN' on the screen.
  Enter 4 digit 1SIM Fund PIN + * + Amount + press the OK.
  For example, if you need to add $50 and the PIN is 8654:
  You would dial 8654*50 and press OK. In few seconds you will get a confirmation message with your new balance.
• Alternatively you can do the same from the main dial menu of the phone by dialing: 098+PIN+*+Amount+ Talk (Send) button.
  For example, if you need to add $50 and the PIN is 8654:
  You would dial 0988654*50 and press TALK. In few seconds you will get a confirmation message with your new balance.