FREQUENTLY ASKED QUESTIONS

Yes, You can pay with Bitcoins.

When paying with Bitcoins you first deposit money into your 1SIM Money Fund. Once the money is there, you can make a purchase or set an automatic recharge of you SIM card(s) or Extra Number(s).

Follow these steps:

1. Go to www.onesimcard.com and if not registered yet, register by clicking on the Register link in the upper right corner of the screen.
2. Once registered, log in to your account at www.onesimcard.com and proceed to 1SIM FUND menu.
3. Select amount you would like to add to your OneSimCard fund.
4. Click on BITCOIN button. You will be provided with few options for sending bitcoins.
5. Follow the instructions on the screen.
6. Once paid and funds are received by OneSimCard, you will be notified by email. While it usually takes no more than 2 hour for the payment to be posted to your 1SIM FUND, it could take up to 24 hours. Once you receive the confirmation email, you can log in to your OneSimCard.com account and make a purchase or recharge using the balance of your 1SIM FUND.

1. Go to Recharge Menu and recharge your SIM
   or
2. Set up auto-recharge in Recharge Settings Menu

• From the OneSimCard menu of your phone, scroll down to Add Credit and select this option.
  You will see 'Please enter PIN' on the screen.
  Enter 4 digit 1SIM Fund PIN + * + Amount + press the OK.
  For example, if you need to add $50 and the PIN is 8654:
  You would dial 8654*50 and press OK. In few seconds you will get a confirmation message with your new balance.
• Alternatively you can do the same from the main dial menu of the phone by dialing: 098+PIN+*+Amount+ Talk (Send) button.
  For example, if you need to add $50 and the PIN is 8654:
  You would dial 0988654*50 and press TALK. In few seconds you will get a confirmation message with your new balance.

1. There is online live chat at www.onesimcard.com available during normal business hours.
2. You can submit your support request or questions at http://www.onesimcard.com/contact-support/
3. You can call us 001-617-313-8888 during normal business hours. Keep in mind that when calling from your OneSimCard enabled phone this is not a free call. New! First 3 minutes are free when calling customer support from a OneSimCard enabled phone.
4. You can call from your OneSimCard mobile phone by dialing 096 then pressing Talk/Send. This is not a free call. New! First 3 minutes are free when calling customer support from a OneSimCard enabled phone.
5. You can submit your support request from your OneSimCard phone by sending a free SMS to 9111. We will review your question and will reply back with an SMS to your OneSimCard phone.

To make a call:

• Dial 00-CountryCode-AreaCode-Number and press the TALK/SEND button.
  Example: To call OneSimCard Support in the USA you would dial 00 1 617 3138888 and press TALK/SEND. 

With Europe & More, Univesal and eSIM World that do not use the callback to make a call, you will just get connected.
 
With OneSimCard Plus SIM or Expedition (formerly Data & Roam) SIMs:

After pressing the TALK/SEND button you will see a variable message on the screen (for example 'Wait for call') which you can ignore and your phone will ring back in a few seconds. Answer this ring as you normally would answer any incoming call. Your call will then be connected.

If you are unsure about how to properly dial an international number, follow this link for detailed country by country dialing instructions.

For Physical 3-in-1 DataMax, and DataMax eSIM cards, you can place calls using our low cost OneSIM VoIP service. OneSim VoIP costs much less than traditional voice roaming.

There can be a number of reasons why a battery does not hold a charge. Excluding the possibility of it being a faulty battery, there is another important factor to consider. If your phone is not registered on a roaming network, the battery will drain very quickly as the phone is constantly searching for a network to register on. So, if you get on a 6 hour flight and do not turn the phone off, or put it into airplane mode, by the time you land at the airport your battery will be drained and you will not be able to call back home.

The same thing will happen in those areas with spotty or weak signal network coverage - the battery will drain very fast. It is always a good idea to have an extra battery with you when you travel abroad.

Yes! Data Plans are available on all SIM cards. Please see below

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Physical 3-in-1 DataMax

Single countries data packages are available. Please see the Rates and Coverage page for specific countries' data packages.

Zone Standard Data Plan

Zone Standard Countries:

Aland Islands, Australia, Austria, Azerbaijan, Azores, Bangladesh, Belgium, Brazil, Bulgaria, Cambodia, Canada, Canary Islands, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malaysia, Malta, Martinique, Mayotte Island, Myanmar, Netherlands, New Zealand, Norway, Pakistan, Philippines, Poland, Portugal, Puerto Rico, Reunion, Romania, Russia, San Marino, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Barts, St. Martin, Sweden, Switzerland, Taiwan, Thailand, Turkey, U.S. Virgin Islands, United Kingdom, United States, Vatican City and Viet Nam.

Zone Extended Plan

Zone Extended Countries:

Afghanistan, Aland Islands, Algeria, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Azores, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia And Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Cambodia, Cameroon, Canada, Canary Islands, Cayman Islands, Central African Republic, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Democratic Republic Of The Congo, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Fiji, Finland, France, French Guiana, Gabon, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Madagascar, Madeira, Malaysia, Malta, Martinique, Mauritania, Mauritius, Mayotte Island, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russia, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, South Sudan, Spain, Sri Lanka, St. Barts, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sudan, Swaziland, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Timor-Leste, Trinidad And Tobago, Tunisia, Turkey, Turks & Caicos, U.S. Virgin Islands, Ukraine, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Viet Nam, Western Samoa and Yemen

Zone Giga Plan

Zone Giga Countries:

Aland Islands, Australia, Austria, Azores, Bangladesh, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte Island, Netherlands, Norway, Pakistan, Poland, Portugal, Puerto Rico, Reunion, Romania, San Marino, Slovakia, Slovenia, Spain, Sri Lanka, St. Barts, St. Martin, Sweden, Switzerland, U.S. Virgin Islands, United Kingdom, United States and Vatican City

Zone EU Plan

Zone EU Countries:

Aland Islands, Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and Vatican City

OneSimCard DataMax utilization rules:

If the Data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for DataMax SIM to activate on a future date, as well as set up automatic extension of the Data Plan.

NOTE: For DataMax SIM Cards, you can activate different Data Plans simultaneously. For example, if you are traveling to countries included in the Zone Standard plan, and then travelling to a Zone Extended country, the Zone Standard plan will be used when you are in the country(s) where that Zone works, and when you land in a Zone Extended country(s) the Zone Extended will AUTOMATICALLY start to be used. If you then land in a country where the Zone Standard plan operates, and that plan is still active on your account, then you will then AUTOMATICALLY use the Zone Standard plan.

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DataMax eSIM

Single countries data packages are available. Please see the Rates and Coverage page for specific countries' data packages.

Zone Standard Data Plan

Aland Islands, Albania, Algeria, Argentina, Armenia, Australia, Austria, Azores, Bangladesh, Belarus, Belgium, Bosnia And Herzegovina, Brazil, Brunei, Bulgaria, Cameroon, Canada, Canary Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, French Guiana, Georgia, Germany, Gibraltar, Greece, Guadeloupe, Guatemala, Guinea-Bissau, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kuwait, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madeira, Malaysia, Malta, Martinique, Mayotte Island, Mexico, Moldova, Montenegro, Morocco, Mozambique, Netherlands, New Zealand, Nicaragua, Norway, Pakistan, Palestine, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Reunion, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, South Africa, South Korea, South Sudan, Spain, Sri Lanka, St. Barts, St. Martin, Sudan, Sweden, Switzerland, Taiwan, Thailand, Tunisia, Turkey, U.S. Virgin Islands, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Vatican City and Viet Nam

Zone Extended Plan

Zone Extended Countries:

Aland Islands, Albania, Algeria, Argentina, Armenia, Australia, Austria, Azerbaijan, Azores, Bahrain, Bangladesh, Belarus, Belgium, Belize, Benin, Bermuda, Bolivia, Bonaire, Bosnia And Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Cambodia, Cameroon, Canada, Canary Islands, Cape Verde, Central African Republic, Chad, Chile, China, Colombia, Congo, Costa Rica, Croatia, Curacao, Cyprus, Czech Republic, Democratic Republic Of The Congo, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Fiji, Finland, France, French Guiana, Gabon, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Ivory Coast, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Madagascar, Madeira, Malawi, Malaysia, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte Island, Mexico, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Nauru, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Niger, Nigeria, Norway, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russia, Rwanda, San Marino, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, South Africa, South Korea, South Sudan, Spain, Sri Lanka, St. Barts, St. Maarten, St. Martin, Sudan, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Timor-Leste, Tonga, Trinidad And Tobago, Tunisia, Turkey, U.S. Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Viet Nam and Zambia

Zone Giga Plan

Zone Giga Countries:

Aland Islands, Albania, Argentina, Australia, Austria, Azores, Bangladesh, Belgium, Bosnia And Herzegovina, Bulgaria, Canada, Canary Islands, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Egypt, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Kazakhstan, Kuwait, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Madeira, Malaysia, Malta, Martinique, Mayotte Island, Moldova, Morocco, Netherlands, New Zealand, Nicaragua, Norway, Pakistan, Palestine, Panama, Philippines, Poland, Portugal, Puerto Rico, Reunion, Romania, Russia, San Marino, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, St. Barts, St. Martin, Sweden, Switzerland, Taiwan, Thailand, Tunisia, Turkey, U.S. Virgin Islands, United Kingdom, United States, Vatican City and Viet Nam

Zone EU+ Plan

Zone EU+ Countries:

Aland Islands, Albania, Australia, Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Madeira, Malaysia, Malta, Martinique, Mayotte Island, Moldova, Morocco, Netherlands, New Zealand, Norway, Palestine, Poland, Portugal, Reunion, Romania, Russia, San Marino, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, St. Barts, St. Martin, Sweden, Switzerland, Taiwan, Thailand, Tunisia, Turkey, United Kingdom, Vatican City and Viet Nam

OneSimCard DataMax utilization rules:

If the Data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for DataMax SIM to activate on a future date, as well as set up automatic extension of the Data Plan.

NOTE: For DataMax SIM Cards, you can activate different Data Plans simultaneously. For example, if you are traveling to countries included in the Zone Standard plan, and then travelling to a Zone Extended country, the Zone Standard plan will be used when you are in the country(s) where that Zone works, and when you land in a Zone Extended country(s) the Zone Extended will AUTOMATICALLY start to be used. If you then land in a country where the Zone Standard plan operates, and that plan is still active on your account, then you will then AUTOMATICALLY use the Zone Standard plan.

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OneSimCard Universal

OneSimCard Universal offers the following discount data plans:

Zone A Data Plans

Zone A data plans cover the following countries:

Albania, Argentina, Australia, Austria, Azerbaijan, Belarus, Belgium, Brazil, Bulgaria, Canada, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Guatemala, Honduras, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Montenegro, Netherlands, Nicaragua, Norway, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, USA, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vatican City and Vietnam

Zone B Data Plans

Zone B data plans cover the following countries:

Albania, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Barbados, Belarus, Belgium, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Caribbean Islands, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, DR Congo, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guatemala, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Kosovo, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mauritius, Mexico, Moldova, Montenegro, Montserrat, Montserrat, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Norway, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts & Nevis, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Suriname, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Turkey, Turks & Caicos, USA, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vatican City and Vietnam.

Zone Giga Data Plan

Zone Giga data plan covers the following countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Puerto Rico, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, USA, United Kingdom and Vatican City.

Zone EU Data Plan

Zone EU data plan covers the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom and Vatican City.

Zone Asiania Data Plan

Zone Asiania data plan covers the following countries: Australia, China, Hong Kong, India, Indonesia, Japan, Macau, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam

OneSimCard Universal Plans utilization rules:

If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for Universal SIM to activate on a future date, as well as set up automatic extension of the Data Plan.

To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

PLEASE NOTE:

• Once you activate a Data Plan, the amount charged is not refundable.
• Data not used during Plan period will be lost.
• After the Data Plan expires, i.e. the time period ends or you exhaust your data allotment, you will be charged the Pay As You Go ( PAYG)  rate in that country unless you activate a new Data Plan.
• Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.

Customers can also top up the sim and order a data Plan at http://ma.onesimcard.com. There is no charge for accessing the page from a mobile phone in most countries.

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OneSimCard eSIM World

OneSimCard eSIM World offers the following discount data plans:

Zone A Data Plans

Zone A data plans cover the following countries:

Albania, Argentina, Australia, Austria, Azerbaijan, Belarus, Belgium, Brazil, Bulgaria, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Guatemala, Honduras, Hungary, Iceland, Ireland, Israel, Italy, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Montenegro, Netherlands, Nicaragua, Norway, Paraguay, Peru, Poland, Portugal, Puerto Rico, Qatar, Romania, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Turkey, USA, Ukraine, United Kingdom, Uruguay, Uzbekistan and Vietnam.

Zone B Data Plans

Zone B data plans cover the following countries:

Albania, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Barbados, Belarus, Belgium, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Caribbean Islands, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, DR Congo, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guatemala, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mexico, Moldova, Montenegro, Montserrat, Montserrat, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Norway, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Suriname, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Turkey, Turks & Caicos, USA, Ukraine, United Kingdom, Uruguay, Uzbekistan and Vietnam.

Zone Giga Data Plans

Zone Giga data plan covers the following countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Puerto Rico, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, USA and United Kingdom.

Zone EU Data Plans

Zone EU data plan covers the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom. 

OneSimCard eSIM World Plans utilization rules:

If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for eSIM to activate on a future date, as well as set up automatic extension of the Data Plan.

To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

PLEASE NOTE:

• Once you activate a Data Plan, the amount charged is not refundable.
• Data not used during Plan period will be lost.
• After the Data Plan expires, i.e. the time period ends or you exhaust your data allotment, you will be charged the Pay As You Go ( PAYG)  rate in that country unless you activate a new Data Plan.
• Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.

Customers can also top up the sim and order a data Plan at http://ma.onesimcard.com. There is no charge for accessing the page from a mobile phone in most countries. 

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OneSimCard eSIM Asiana

OneSimCard eSIM Asiana offers the following discount data plans:

Zone Asiana Data Plans

Zone Asiana data plans cover the following countries:

Australia, Cambodia, China, Egypt, India, Indonesia, Japan, Macau, Malaysia, New Zealand, Philippines, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, USA, United Arab Emirates and Uzbekistan.

OneSimCard eSIM Asiana Plans utilization rules:

If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for eSIM Asiana to activate on a future date, as well as set up automatic extension of the Data Plan.

To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

PLEASE NOTE:

• Once you activate a Data Plan, the amount charged is not refundable.
• Data not used during Plan period will be lost.
• After the Data Plan expires, i.e. the time period ends or you exhaust your data allotment, you will be charged the Pay As You Go (PAYG)  rate in that country unless you activate a new Data Plan.
• Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.

Customers can also top up the sim and order a data Plan at http://ma.onesimcard.com. There is no charge for accessing the page from a mobile phone in most countries.

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OneSimCard Expedition (formerly Data & Roam)

OneSimCard Expedition (formerly Data & Roam) offers Data Plans available across Europe and around the world countries.

Zone A Data Plans

Zone A Data Plan covers the following countries:

Armenia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Israel, Italy, Kazakhstan, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Puerto Rico, Romania, San Marino, Slovakia, Slovenia, Spain, St. Martin - French, Sweden, Switzerland, Turkey, USA, United Kingdom and Uzbekistan

Zone B Data Plans

There are two sets of countries where Zone B data plans are offered. The “Advantage Data Allowance” countries have a data allowance twice as large as the “Standard Data Allowance” countries. The maximum monthly data allowance in the “Advantages Data Allowance” countries is 2000 MB, while the maximum monthly data allowance in the “Standard Data Allowance” countries is 1000 MB. All 4 types of Data Plans are available in all countries where the data Plans are offered.

The Advantage Data Allowance countries are:

Albania, Andorra, Anguilla, Antigua & Barbuda, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Barbados, Belarus, Belgium, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Cambodia, Canada, Caribbean Islands, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Guatemala, Haiti, Honduras, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kyrgyzstan, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mexico, Moldova, Montenegro, Montserrat, Mozambique, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Norway, Pakistan, Paraguay, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Tunisia, Turkey, Turks & Caicos, USA, Ukraine, United Kingdom, Uzbekistan and Vietnam

The Standard Data Allowance countries are:

India, Kenya, Peru and United Arab Emirates.

Zone Giga Data Plan

Zone Giga Data Plan covers the following countries: 

Turkey.

OneSimCard Expedition (formerly Data & Roam) Plan utilization rules:

If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for Plus SIM to activate on a future date, as well as set up automatic extension of the Data Plan.

To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

PLEASE NOTE:

• Once you activate any Data Plan, the amount charged is not refundable.
• Data not being used up during the Plan period will be lost. Any Turbo Plan Data unused by this time, will be lost too.
• After the Data Plan expires, i.e. the time period ends or you use up your data allotment, you will be charged the standard data rate in that country unless you activate a new Data Plan.
• Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.

Standard data rates ( Pay As You Go - PAYG) are located (where available) in the roaming network table for each country here.

OneSimCard Expedition (formerly Data & Roam) allows to check the status of the Plan and activate new data Plan directly from the OneSimCard Mobile Phone at http://onesimcard.data

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OneSimCard Europe & More

OneSimCard Europe & More offers the following data plans.

Zone A Data Plans

Zone A Data Plan covers the following countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, St. Martin - French, Sweden and United Kingdom.

Zone Special Data Plans

Zone Special Data Plans cover the following countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom

OneSimCard Europe & More Plan utilization rules:

If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for Plus SIM to activate on a future date, as well as set up automatic extension of the Data Plan.

To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

All data Plans use are subject to the Fair Use Policy posted in the Terms of Use.

To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan Section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

PLEASE NOTE:

Once you activate any Data Plan, the amount charged is not refundable.

Data not being used up during the Plan period will be lost.

After the Data Plan expires, i.e. the time period ends or you use up your data allotment, you will be charged the standard data rate in that country unless you activate a new Data Plan.

Data will be charged in 100kB increments.

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OneSimCard Plus

For OneSimCard Plus we currently offer Monthly, Weekly and Daily Data Plan for most European countries plus Canada, India, USA and other countries around the world.

Zone A Data Plan

Zone A data plan covers the following countries:

Albania, Argentina, Australia, Austria, Azerbaijan, Belarus, Belgium, Brazil, Bulgaria, Canada, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Guatemala, Honduras, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Montenegro, Netherlands, Nicaragua, Norway, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, USA, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan and Vietnam.

Zone B Data plans

Zone B data plans cover the following countries:/p>

Albania, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Barbados, Belarus, Belgium, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Caribbean Islands, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, DR Congo, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guatemala, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Kosovo, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mauritius, Mexico, Moldova, Montenegro, Montserrat, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Norway, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Suriname, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Turkey, Turks & Caicos, USA, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan and Vietnam.

Zone Giga Data Plan

Zone Giga data plan covers the following countries: 

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, USA and United Kingdom.

Zone Asiania Data Plan

Zone Asiania Data Plan covers the following countries: Australia, China, Hong Kong, India, Indonesia, Japan, Macau, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam.

 OneSimCard Plus Plans utilization rules:

If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for Plus SIM to activate on a future date, as well as set up automatic extension of the Data Plan.

To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

PLEASE NOTE:

• Once you activate a Data Plan, the amount charged is not refundable.
• Data not used during Plan period will be lost.
• After the Data Plan expires, i.e. the time period ends or you exhaust your data allotment, you will be charged the Pay As You Go (PAYG)  rate in that country unless you activate a new Data Plan.
• Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.

The OneSimCard phone number has no expiration, provided you made at least 1 call or sent an SMS once every 12 months.

However, the funds on the SIM expire 10 months after your last recharge. The minimum recharge amount is $25. You can keep the balance from expiring by simply recharging at least once every 10 months. If you let your balance expire, then all you need to do to get the service up and running again is to log in and add funds to your SIM card. Automatic recharge will be canceled if you let your funds expire.

NOTE: For Physical 3-in-1 DataMax & DataMax eSIM SIM cards, if the SIM card has no balance, the SIM will expire and be removed from the account after 7 days, unless there is a data package currently active on the SIM (not a future activation). If there is no balance on the SIM and the active data package expires, the SIM will expire 7 days following the expiration of the active data package.

An expired SIM can be restored for a $10.00 restoration fee plus a recharge of at least $25.00.