FREQUENTLY ASKED QUESTIONS

All SIM types are valid for 1 year after the last billable use - phone call, sent SMS or data use.

The SIM balance for all types of OneSimCard SIMs is valid for 10 months after the last recharge. Each recharge extends the balance for the next 10 months period. If you do not recharge within the 10-month period, any remaining balance will be forfeited.

 

NOTE: For Physical 3-in-1 DataMax & DataMax eSIM SIM cards, if the SIM card has no balance, the SIM will expire and be removed from the account after 7 days, unless there is a data package currently active on the SIM (not a future activation). If there is no balance on the SIM and the active data package expires, the SIM will expire 7 days following the expiration of the active data package.

 

An expired SIM can be restored for a $10.00 restoration fee plus a recharge of at least $25.00.

 

Your order will be shipped the next business day.

We offer several delivery options for shipments to the USA:

• USPS First Class Mail Package

Your order should arrive in 1-5 business days,Tracking is available for US deliveries. It is not available for international deliveries.

• USPS Priority mail
  Your order should arrive within 2-3 business days, but it is not guaranteed. You will be provided tracking details with this method
• UPS UPS Next Day Early.
  Delivery guaranteed by 10 AM or 3 PM.
• UPS 2^nd Day Air
  Delivery is guaranteed in 2 business days.
• UPS Next Day
  Next day delivery to most locations in the USA.
• UPS Next Day Saver

Next day delivery to most locations in the USA

• UPS Ground
  Delivery guaranteed in 1-6 business days depending on the destination from Boston, where we ship from.
• USPS Express Mail Large Envelope or Flat

1-2 business days

For orders shipped outside of USA:

• International Air Mail - usually takes 5 to 30 business days, no tracking
• US Postal Service International Priority - delivery time depends on the country
• UPS International - 2-6 business days - depends on the country and location in the country. This is the most reliable shipping option.

You will get more detailed information about the delivery to your destination when you start placing your order.

Any eSIM order does not require any shipping so this is a great way to avoid shipping costs and time. Just download and go!

Armenia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, USA and Vatican City

Yes. To reduce fraud and to protect you from over-spending, there is 30-day credit card spending limit set for each individual account. You will only be able to charge up to a certain amount during any 30-day period. You can see your current limit by logging in to your OneSimCard account and going to the Purchase History menu. There, you will find a Credit Card Authorization form available for download. If you would like to increase your monthly credit card spending limit, please download the Authorization form and submit it back to OneSimCard as instructed on the form.

We strongly suggest that you set your monthly credit card limit before going overseas as dealing with the form on the road can be much more difficult. 

In countries where the cost of using mobile Internet Data is below 20 c/MB, the cost of using SIM VoIP over the data is comparable or less than the actual calling rate from the country.

As a rule of thumb, the SIM VoIP will use 1MB /Min of talk time. So, if the cost of Data in the country is 10 c/MB, then 1 minute SIM VoIP call will cost you 12 cents /minute. You need to have a 3G connection in order for SIM VoIP to work this way. 

Yes, You can pay with Bitcoins.

 

When paying with Bitcoins you first deposit money into your 1SIM Money Fund. Once the money is there, you can make a purchase or set an automatic recharge of you SIM card(s) or Extra Number(s).

Follow these steps:

1. Go to www.onesimcard.com and if not registered yet, register by clicking on the Register link in the upper right corner of the screen.
2. Once registered, log in to your account at www.onesimcard.com and proceed to 1SIM FUND menu.
3. Select amount you would like to add to your OneSimCard fund.
4. Click on BITCOIN button. You will be provided with few options for sending bitcoins.
5. Follow the instructions on the screen.
6. Once paid and funds are received by OneSimCard, you will be notified by email. While it usually takes no more than 2 hour for the payment to be posted to your 1SIM FUND, it could take up to 24 hours. Once you receive the confirmation email, you can log in to your OneSimCard.com account and make a purchase or recharge using the balance of your 1SIM FUND.