FREQUENTLY ASKED QUESTIONS

The OneSimCard Money Fund allows you to pay for OneSimCard services by means other than credit cards and also by Visa and Master Cards enrolled in the credit card security programs:

• Bitcoins
• Visa credit card participating in the Verified By Visa Program
• Master Card participating in the Master Card Secure Code Program.

 

Once you deposit money into your OneSimCard Money Fund through one of above methods, you can use this fund to recharge your SIM(s), order a second number, or make any other payment for orders placed at OneSimCard.com.

OneSimCard Money Fund additions are non-refundable. However, the money you put into the fund does not expire. There are no fees applied to the fund maintenance either.

Example 1

You are in Kenya and can't pay using a credit card. You would like to purchase a OneSimCard SIM for $39.95, and also be able to add airtime (recharge) later. You will also need to pay for shipping.

First step - you need to add funds to your OneSimCard Money Fund. It's up to you what amount you would like to send us, but it should be large enough to cover your purchases. Let's say you posted $200.00 to your OneSimCard Money Fund.

Once the money is received, we will send you a confirmation email. Then you can log in to your OneSimCard.com account and place your order. It will be instantly processed and the money will be deducted from your OneSimCard Money Fund account.

Example 2

You have 3 SIM cards and 3 personal second numbers.

You want to set up auto-recharge for SIM1 and SIM2 in $25 increments and the third one in $50 increments. You also want to extend (recharge) your Second Numbers every month.

Let's say you put $500 into your OneSimCard Money Fund account. Now you can set up $25 auto-recharges on your 2 SIMs and $50 auto-recharge for your 3rd SIM, as well as and automatic extension of your second number.

This option allows many users around the word to take advantage of OneSimCard.com services without using a credit card.

Example 3

You use your credit card account to add money to the 1SIMCard Money Fund. The transaction from a credit cardl is instant. Funds will be instantly added to your 1SIM Card Money Fund, and then you can use the Money Fund to make any purchase at OneSimCard.com.

 

1. Go to Recharge Menu and recharge your SIM
   or
2. Set up auto-recharge in Recharge Settings Menu

• From the OneSimCard menu of your phone, scroll down to Add Credit and select this option.
  You will see 'Please enter PIN' on the screen.
  Enter 4 digit 1SIM Fund PIN + * + Amount + press the OK.
  For example, if you need to add $50 and the PIN is 8654:
  You would dial 8654*50 and press OK. In few seconds you will get a confirmation message with your new balance.
• Alternatively you can do the same from the main dial menu of the phone by dialing: 098+PIN+*+Amount+ Talk (Send) button.
  For example, if you need to add $50 and the PIN is 8654:
  You would dial 0988654*50 and press TALK. In few seconds you will get a confirmation message with your new balance.

In order to add airtime instantly, simply register a credit card with us on our website.

There are several ways to add airtime to your OneSimCard service.
Automatic Recharge - recommended:

1. Just log on to your account at www.onesimcard.com and set auto-recharge in the Recharge Menu. Funds will be added to your account when your balance drops below the threshold you set.

From the phone using your credit card (Universal, Expedition and eSIM World only):

1. a) From the phone dial pad dial 098YYYY*XX. Talk. YYYY = Last 4 digits of the credit card used last at OneSimCard.com. YY = Amount from 25 to 99 USD

 For example, if you need to add $50 and the last 4 digits of the credit card registered with us is  8654:
You would dial 0988654*50 and press TALK. In few seconds you will get a confirmation message with  your new balance.
* is a star character located on the keypad
From the phone using 1SIM Fund:
 a) From the phone dialpad dial 098YYYY*XX. Talk. YYYY -  4 digits PIN you created in 1SIM FUND menu. YY Amount from 25 to 99 USD

 For example, if you need to add $50 and the 1SIM FUND PIN is  8654:
You would dial 0988654*50 and press TALK. In few seconds you will get a confirmation message with  your new balance.
* is a star character located on the keypad

From the OneSimCard.com web interface:

1. You must log in at www.onesimcard.com each time you wish to add funds.
2. The minimum recharge amount is US $25.00
3. Using Recharge PIN purchased from a dealer:

If you purchased a recharge PIN from OneSimCard Authorized dealer, you can recharge your account from OneSimCard handset from OneSimCard - Add Credit menu. When the Add Credit menu is selected, enter the 10-digit PIN and press the Talk (Send) button. 

No. DataMax, DataMax eSIM, OneSimCard Universal, Expedition and eSIM World service is a prepaid service. You will not be able to spend more than you put on the SIM, except when you set the automatic recharge of the SIM. There are three simple ways to add funds to the balance of the SIM: from on-line, from the mobile phone and by setting up an automatic recharge. This pertains to both - purchased SIM cards.

For funding the 1SIM VoIP App, there are three simple ways to add funds to the balance of the account: from on-line, from the mobile phone and by setting up an automatic recharge.

For Universal, Expedition, and eSIM World SIM cards, receiving calls is free in over 150 countries when received on your primary European phone number, including in most of Europe. To receive a call on your U.S. number or other Personal Extra Number, there is an additional per minute rate added. View all international cell phone rates.

If you receive a call through a Common Access Number or Personal Extra Number (such as a U.S. number) there is an additional charge of 20c/min. In countries with free incoming calls this would be your only charge per call.

For DataMax and DataMax eSIM card types, you can make and complete calls for a fraction of the cost of traditional cellular roaming (including on tablets) using the 1SIM VoIP App available on Google’s Play Store and Apple’s App Store:

 

Google Play: https://play.google.com/store/apps/details?id=org.onesimvoip&hl=en_US&pcampaignid=pcampaignidMKT-Other-global-all-co-prtnr-py-PartBadge-Mar2515-1

 

Apple App Store: http://itunes.apple.com/us/app/onesim-voip/id510371587

 

For Universal, Expedition, and eSIM World SIM cards,  all incoming SMS text messages are free to receive when received on your primary European number. Add 9 cent per SMS when receiving text on US or Canada PEN.

For DataMax and DataMax eSIM SMS messages are sent and received using the 1SIM VoIP App. The cost to receive SMS using the 1SIM VoIP App is $0.05 in most countries, The cost to send an SMS using 1SIM Voip App is $0.10 in most countries. See all rates on our international cell phone rates page.

 

It depends on the country you're in when making the call. In many countries there is a special low rate of just $0.25/min to call another OneSimCard phone (only when dialing the other OneSimCard user's primary mobile number, not a Personal Extra Number). In other countries your cost will be our standard low outgoing call rate from that country.

Example: two OneSimCard users are in Italy and one calls the other, the cost will be $0.25/min for the caller and free for the receiver.

Visit our Rates & Coverage page and choose any country to view its current rates. Use the dropdown menus to see rates for calling to/from other countries.

PLEASE NOTE: If you activate a discount call plan, the special rate to make OneSimCard-to-OneSimCard calls will not be available. You will be charged for those calls according to the discount call plan rate. 

Another great benefit of using OneSim VoIP: To call using the 1SIM VoIP App to another user on the 1SIM VoIP App, this call is free, so long as you are calling the PEN associated with their 1SIM VoIP App.

 

There are two ways you can do this:

1. For eSIM World you can use the 1SIM eSIM app.
2. From your mobile go to ma.onesimcard.com. This provides the access to your free  OneSimCard mini account. Free means that there is no need to have the SIM balance or data package on the SIM to be able to access this page in over 110 countries. Log in to your account and activate a new data package.
   
   2. From any computer log in to your on-line account at OneSimCard.com to order a data package. 

Simply go onto your web account or eSIM app and purchase a new data package appropriate to your travel needs.

OneSimCard VoIP requires you to order a compatible Personal Extra Number (PEN). Most of the PENs we offer are OneSim VoIP enabled. You also need to have an Android phone with software version 8 or higher, or Apple device (iPhone, iPad, iPod Touch) with iOS 6.1 or higher.

Once you have an active OneSim VoIP enabled PEN, you will be able to see the option to create a OneSim VoIP account in the My SIM Cards menu of your online account. NB: YOU MUST create the 1SIM VoIP account in your account online on the "My SIM Cards" menu. Simply purchasing a PEN and  downloading the mobile app DOES NOT create the VoIP account.

Yes, You can pay with Bitcoins.

 

When paying with Bitcoins you first deposit money into your 1SIM Money Fund. Once the money is there, you can make a purchase or set an automatic recharge of you SIM card(s) or Extra Number(s).

Follow these steps:

1. Go to www.onesimcard.com and if not registered yet, register by clicking on the Register link in the upper right corner of the screen.
2. Once registered, log in to your account at www.onesimcard.com and proceed to 1SIM FUND menu.
3. Select amount you would like to add to your OneSimCard fund.
4. Click on BITCOIN button. You will be provided with few options for sending bitcoins.
5. Follow the instructions on the screen.
6. Once paid and funds are received by OneSimCard, you will be notified by email. While it usually takes no more than 2 hour for the payment to be posted to your 1SIM FUND, it could take up to 24 hours. Once you receive the confirmation email, you can log in to your OneSimCard.com account and make a purchase or recharge using the balance of your 1SIM FUND.